PODCAST: Advancing the Customer Experience (CX) for Government with MakNuAx
In this episode of the Fed Mission Success podcast series, Amanda Chavez, Vice President of Customer Experience at NuAxis Innovations, discusses how the federal government can advance new customer experience (CX) efforts to better meet mission goals.
With CX rising in prominence in the government arena, federal agencies now have an opportunity to bring dynamic citizen and constituent digital services into the forefront.
Much of this is being driven by President’s Management Agenda (PMA), as well as new Technology Modernization Fund (TMF) CX investments – further pushing government CX into the forefront..
In addition, MakNuAx, a SBA-approved Joint Venture (JV) between Makpar and NuAxis Innovations, has been awarded a $115 million CX-driven contract to provide enterprise service desk support services for the Department of Labor (DoL).
Key Highlights:
About Amanda’s background, her role as a mentor to Makpar, and how she got into the CX arena. (:55)
How the President’s Management Agenda is making CX a reality for government. (2:53)
About MakNuAx, and its recent Department of Labor CX-related contract win. (5:00)
A fun summer fact from Amanda! (7:17).
Last year, Seema Khan, CEO of Makpar, authored this Government Computer News (GCN) guest article about why the CX journey matters for government.
Contact us here for more information on how we can help you start your government CX journey.